Standard For Success Staff Feature
Each month, we will feature a staff member from our team of former and current educators who have 20-30 years of experience apiece. Our team’s commitment to customer service is as foundational to Standard For Success as the software itself. Our clients know that when they have a question or an idea they want to explore, our team is easily accessible and always responsive.
This month, SFS features Alan Degener
Alan is a co-founder of Standard For Success and serves as their Chief Technology Officer. He is also the main programmer for SFS. Alan holds undergraduate degrees in mathematics and education as well as an MS in educational technology.
Alan served public education in Alaska for 20 years, teaching grades 6-12 mathematics and technology. His recent retirement allows Alan to serve Standard For Success full time, as the company continues to grow. His experience in the classroom has proven invaluable with respect to building SFS to meet the daily needs of educators.
Because of his experience as a classroom teacher, Alan recognizes the importance of client feedback to the process of upgrading SFS software. Standard For Success does not release versions, but rather continually adds new features and improves existing features based on input from current users. Any upgrades to the software are available to all SFS clients.
Alan’s expertise and guidance is also key to SFS’s exemplary customer service and support. Standard For Success maintains an online user ticket system for customer service. Average initial ticket response time is under 30 minutes during the school day and approximately two hours 24x7x365. Over ninety percent of support tickets are closed within one business day and the majority of those are resolved within thirty minutes.
Alan is also the creator and programmer of QuestionPress, an online classroom response tool. Alan lives in Juneau, Alaska with his wife, Shelia, and their three children.